EVENT CENTRE BOOKING, CANCELLATION AND REFUND POLICY
We understand that circumstances may sometimes change after an event has been booked. Our cancellation and refund policy is designed to be fair to our clients while also recognising that once an event date is reserved, the venue may turn away other potential bookings for that date.
1. Confirmation of Booking
A booking is considered confirmed once the required deposit or payment has been received and acknowledged by the Event Centre.
By making payment, the client confirms acceptance of this Booking, Cancellation and Refund Policy, provided that the policy has been made available to the client before or at the time of booking.
2. Client-Initiated Cancellation
Where a client chooses to cancel a confirmed booking, the following refund structure shall generally apply:
- 60 days or more before the event date: 90% of the amount paid shall be refundable.
- 30 to 59 days before the event date: 75% of the amount paid shall be refundable.
- 15 to 29 days before the event date: 50% of the amount paid shall be refundable.
- 8 to 14 days before the event date: 25% of the amount paid shall be refundable.
- 7 days or less before the event date: No refund shall ordinarily be payable, except where required by applicable law or approved by management because of exceptional circumstances.
Any applicable cancellation charge must be reasonable and may take into consideration the length of notice given, costs already incurred in preparing for the event, and whether the cancelled date can reasonably be rebooked.
3. Change of Event Date
As an alternative to cancellation, a client may request a one-time transfer of the booking to another available date.
Such a request must be made in writing and is subject to:
- Availability of the requested new date;
- Any difference in venue price applicable to the new date;
- Reasonable administrative or rescheduling charges, where applicable.
A booking transferred to a new date may be subject to additional cancellation restrictions.
4. Exceptional Circumstances
Where a client is unable to honour a booking because of the death or hospitalisation of the person for whom, or for whose benefit, the booking was made, the matter shall be handled in accordance with applicable Nigerian consumer protection law, and no cancellation fee shall be imposed where prohibited by law.
Management may request reasonable supporting documentation where appropriate.
5. Cancellation by the Event Centre
Where the Event Centre is unable to provide the venue on the confirmed date due to circumstances within its responsibility, the client shall be entitled to:
- A full refund of all amounts paid for the venue booking; or
- A transfer of the full amount paid to another mutually agreed available date.
The client shall have the right to choose between these options.
6. Force Majeure and Circumstances Beyond Our Control
Where an event cannot proceed because of circumstances genuinely beyond the reasonable control of either party, including government restrictions, natural disasters, serious public emergencies, or similar extraordinary events, the Event Centre and the client shall endeavour to agree on a fair solution, which may include:
- Rescheduling the event;
- Issuing a credit toward a future booking; or
- Providing an appropriate refund after deducting reasonable and properly incurred non-recoverable costs, where legally permissible.
7. Refund Processing
All approved refunds shall be made to the original payer or original payment method wherever reasonably possible.
Approved refunds will ordinarily be processed within 7 to 14 business days after approval and receipt of all information reasonably required to process the refund.
8. Written Cancellation Required
All cancellation or rescheduling requests must be submitted in writing through the official contact channels of the Event Centre.
The date on which the Event Centre receives the written cancellation request shall be used in determining the applicable refund amount.
9. Already Incurred Third-Party Costs
Where the Event Centre has already made non-refundable payments to third parties specifically for the client’s event, such costs may be deducted from any refund only where the deduction is reasonable, directly related to the booking, and permitted by applicable law.
10. Fairness and Applicable Law
This policy is intended to operate fairly and in accordance with applicable Nigerian law. Nothing in this policy is intended to unlawfully remove or restrict any statutory rights available to a consumer.
Where any provision of this policy conflicts with applicable law, the applicable law shall prevail.